TLO Alison Needham talks us through her role at Market Hill

Resident Liaison Officer for Mila Maintenance and Installation Alison Needham has a pivotal role to play in ensuring that works on site at Market Hill go according to plan.  Her role is very much about engaging with the residents to ensure they understand exactly what is going to happen to their homes, and to their communal areas when it is time for the new fire doors to be installed.  Just as important is her work with the site teams.

“Ensuring that the residents know exactly what is going to happen to their homes, and when is the most fundamental part of my role, but ensuring that our site manager and the teams working on site each day are equally up to speed is just as important”.

“The level of communication we have established amongst all parties on the Market Hill project has been a huge factor in ensuring that we have had only the smallest number of access issues and that the programme has run exactly to time.  This is so important to all parties – client, residents and us as the contractor on site”.

“I am delighted with the way the residents in all three blocks have embraced the project and how they have welcomed us onto the site to carry out these essential works which are designed to keep them even more safe and secure in their homes”.

“Collecting their feedback following the works has shown us that they are really happy with the way we are working with them and with the products we have installed”

“I am equally delighted with the way our contract team has kept me fully up to date with the progress of deliveries and the installation plan ensuring there are no surprises for the residents.  It has been a model scheme in so many ways”.

“All staff were polite and worked efficiently while observing covid 19 restrictions. They cleaned up after they finished working. Everything was explained in a clear and easy way”.

For more information